Modelling of processes

Definition of processes and their critical success factors

Process modelling following a checklist:

  • Input/output (reference to objectives/targets)
  • Activities and responsibilities (roles)
  • Documents/references/tools
  • Interfaces to other processes

Action items:

  • Committment by the process owners
  • Creation of a process template
  • Collection of various documents (description of procedures)
  • Consolidation of existing documents
  • Review of the processes (best practices, rationalisation)
  • Identification of implementation effort
  • Setting-up and monitoring of an action plan


  • Process documentation
  • Action plan

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